Part-time Customer Service Representative

Job Title: Remote Customer Service Agent — Pottery Studio

About Us

We’re a friendly, growing pottery studio that runs classes, workshops and events for people of all experience levels. We pride ourselves on creating a warm, welcoming atmosphere and our customer service team is key to making that happen, even online.

Role Overview

We’re looking for a personable and highly organized Remote Customer Service Agent to handle incoming enquiry emails, help customers with rescheduling or cancelling bookings, and coordinate pottery pickup collections. The role is primarily email and messaging based, with a very small number of phone calls each week (0–5 calls).

Key Responsibilities

  • Respond promptly and warmly to customer enquiries by email and messaging platforms.
  • Manage booking changes, reschedules and cancellations with attention to detail and a friendly approach.
  • Organize and confirm pottery pickup arrangements for customers.
  • Keep clear, accurate records of all customer interactions.
  • Liaise with the studio team to ensure smooth communication.

What We’re Looking For

  • Excellent written English and a clear, pleasant spoken accent for occasional calls.
  • Warm, friendly personality, someone who genuinely enjoys helping people.
  • Strong organizational skills and attention to detail.
  • Self-motivated and able to manage tasks independently.
  • Previous customer service experience is a plus but not essential, attitude and reliability matter most!

Technical Requirement

  • i5 10th Gen (or equivalent), 8GB RAM, 2GB Video Card or Integrated Graphics
  • Windows 10 or macOS (No Netbooks or Chromebooks)
  • Noise-cancelling headset
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