PH Registered Nurse (WAH) - Apply now and start ASAP!

About us

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is a dynamic and forward-thinking organisation specialising in customer service and call centre operations. We are committed to delivering exceptional service experiences whilst maintaining the highest standards of professionalism and care.

Our team is dedicated to supporting healthcare-related customer interactions with integrity, compassion, and efficiency. We pride ourselves on creating a supportive work environment where skilled professionals can thrive and make a meaningful impact.

About the role

We are seeking a PH Registered Nurse (Work-At-Home) to join our customer service team on a full-time basis. This is an excellent opportunity to leverage your nursing qualifications and healthcare expertise in a customer-facing call centre environment, working remotely from Quezon City Metro Manila. In this role, you will provide professional healthcare guidance and support to customers, ensuring they receive accurate, compassionate, and timely assistance.

Your nursing knowledge will be instrumental in helping us deliver high-quality healthcare customer service whilst maintaining compliance with all relevant healthcare regulations and standards.

Key responsibilities

  1. Handle inbound and outbound customer calls with professionalism, empathy, and clinical knowledge
  2. Provide healthcare-related information and guidance to customers based on nursing expertise and company protocols
  3. Document customer interactions accurately and maintain detailed records in accordance with healthcare and data protection standards
  4. Address customer inquiries, concerns, and complaints in a timely and professional manner
  5. Escalate complex healthcare-related issues to appropriate departments or senior staff when necessary
  6. Adhere to all regulatory requirements, privacy laws, and company policies regarding patient information and data confidentiality
  7. Meet or exceed quality and performance metrics including call handling time, customer satisfaction scores, and accuracy standards
  8. Provide support to colleagues and participate in team initiatives to improve customer service standards
  9. Maintain knowledge of company products, services, and procedures to provide accurate information to customers
  10. Work collaboratively with the customer service team to achieve departmental objectives
What we're looking for
  1. PH Registered Nurse with valid PH license (at least 6 months before expiration)
  2. Excellent verbal and written communication skills in English, with the ability to communicate clearly and professionally with diverse customer groups
  3. Strong customer service orientation with a genuine commitment to customer satisfaction
  4. Ability to handle multiple calls efficiently whilst maintaining quality and accuracy
  5. Proficiency in computer systems, call centre software, and basic Microsoft Office applications
  6. Demonstrated ability to work independently in a work-at-home environment with strong self-motivation and discipline
  7. Excellent time management and organisational skills
  8. Patience, empathy, and active listening capabilities
  9. Previous call centre or customer service experience is preferred
  10. Experience in healthcare customer service or patient interaction is advantageous
  11. Ability to meet performance metrics and adapt to a fast-paced environment
What we offer We are committed to supporting the wellbeing and professional development of our team members. This is a full-time, work-at-home position offering flexibility and the convenience of working from your own location. We provide a supportive and inclusive work environment where your nursing expertise is valued and utilized.

Our benefits package includes competitive remuneration, opportunities for professional development and continuous learning, and access to employee support programs. We encourage applications from candidates of all backgrounds and are committed to creating an inclusive workplace. If you require any adjustments or additional support during the recruitment process, please do not hesitate to contact us.

Ready to apply?

If you are a Philippine Registered Nurse seeking a meaningful role in customer service and ready to start immediately, we would love to hear from you.

Apply now to join our team and make a difference in healthcare customer service excellence.

Applications within Metro Manila will be given priority.

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