QA Analyst
About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace.
About the role The Quality Assurance (QA) Analyst plays a critical role in ensuring consistent service quality, compliance with client standards, and continuous performance improvement across the team. This position is responsible for conducting daily quality audits, managing quality-related updates, and serving as a key resource for associates and leadership in maintaining operational excellence.
The QA proactively monitors performance trends, publishes quality communications, supports the floor with real-time guidance, and collaborates closely with supervisors, operations managers, and the client to drive a high-quality customer experience. This role also ensures timely and accurate reporting, dispute resolution, and alignment between internal operations and client expectations.
Key Responsibilities:
- Conduct Daily QA Audits Performs a set number of quality audits each day to ensure adherence to processes, guidelines, and client requirements.
- Monitor Quality Updates Tracks and reviews all quality-related updates received from the client to ensure timely dissemination and correct implementation
- Data Quality Assurance: Make sure all annotations are accurate and consistent by following set guidelines and standards.
- Documentation: Keep clear records of your work, including any issues or findings from the comparison process.
- Continuous Improvement: Suggest ways to improve tools and processes based on your experience and insights from the tasks. Provide on-the-floor support, answer associate queries, and clarify quality-related concerns in real time.
- Publish and distribute daily QA performance reports to relevant stakeholders.
- Experience: Previous experience in quality assurance, content moderation is highly preferred
- Language Skills: Proficient in English – reading, writing, speaking, and listening (B2 level or higher)
- College graduate is a must but those with relevant experience will be considered.
- Candidates must demonstrate a willingness to work on-site with a flexible schedule at our office locations in Imus or Bacoor, Cavite
Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
