[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. CRC is seeking a Customer Service Specialist who is passionate about delivering exceptional customer experiences. This role involves being the front line of communication between clients, customers, and internal teams, ensuring trust and service excellence.

Responsibilities

  • Handle inbound and outbound calls, chats, and emails with professionalism and empathy
  • Resolve customer inquiries and troubleshoot basic issues efficiently
  • Process orders and credit card payments securely and accurately
  • Follow up on orders and send timely updates to internal research teams
  • Maintain clear, accurate records in internal systems
  • Add and manage corporate users’ accounts as needed
  • Ensure compliance with data security and confidentiality standards (especially with sensitive personal information)
  • Consistently meet or exceed service level agreements (SLAs)

Skills

  • High School diploma or GED
  • Strong computer and multitasking skills
  • Excellent written and verbal communication abilities
  • Ability to manage deadlines and prioritize tasks effectively
  • Experience in customer service, call center, or administrative support
  • Background in background investigations or compliance-related work
  • FCRA Certification (or willingness to obtain)

Benefits

  • Hybrid/Remote eligible position with a private, secure home workstation

Company Overview

  • CriminalRecordCheck.com (CRC) is a leading provider of employment screening, onboarding and background investigation services. It was founded in 1999, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 51-200 employees. Its website is

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