Remote Dental Practice Coordinator

Clear Dental Group Work from Home | Full-Time | Philippines

About Clear Dental Group

Clear Dental Group is a growing dental organisation operating nine modern dental clinics across Sydney, Australia. Our practices provide a broad range of general, cosmetic and advanced dental services, including dental implants, Invisalign, full-arch rehabilitation and preventative dentistry. We are seeking a reliable, organised and professional Remote Dental Practice Coordinator to support our clinics with patient phone calls, appointment bookings and general administrative duties.

This is a permanent work-from-home position suited to someone with previous experience in a dental clinic, dental reception, dental assisting or healthcare administration.

About the Role

You will work remotely as part of our central administration team and assist our Sydney clinics with incoming and outgoing telephone calls, appointment management, payment administration, reporting and general practice support. You will communicate directly with patients, dentists, clinic managers and administrative staff. The successful candidate must be confident speaking English, comfortable handling telephone enquiries and able to work accurately with sensitive patient and financial information.

Working hours will generally align with Sydney, Australia business hours, including some early morning or weekend shifts where required.

Key Responsibilities

Your duties may include:

• Answering incoming patient telephone calls in a warm and professional manner
• Booking, confirming and rescheduling dental appointments
• Responding to general patient enquiries regarding appointments, clinic locations and services
• Making outbound calls to confirm appointments and follow up patient enquiries
• Assisting with patient recalls and reactivation campaigns
• Processing and following up payments, payment plans and outstanding accounts
• Collecting and organising marketing and patient-enquiry data
• Preparing daily, weekly and monthly KPI reports
• Compiling clinic performance, appointment and conversion data
• Assisting with payroll preparation, timesheet checking and staff attendance records
• Entering information accurately into dental practice-management and reporting systems
• Supporting clinic managers with general administrative duties
• Maintaining strict confidentiality of patient, employee and business information
• Assisting with other operational projects as required

Skills and Experience

To be successful in this role, you should have:

• Previous experience working in a dental practice
• An understanding of dental terminology, common dental procedures and appointment types
• Experience in dental reception, patient coordination, dental assisting or practice administration
• Excellent spoken and written English and Chinese
• A clear, confident and professional telephone manner
• Strong attention to detail and data-entry accuracy
• Good numerical and spreadsheet skills
• Experience using Microsoft Excel, Google Sheets or similar reporting tools
• The ability to manage multiple tasks and follow established procedures
• Strong organisational and time-management skills
• The ability to work independently while remaining accountable to the wider team
• A professional and patient-focused attitude

Experience with dental practice-management software, payroll administration, accounts receivable, marketing reporting or KPI reporting will be highly regarded.

Work-From-Home Requirements

You must have:

• A reliable computer or laptop
• A stable and high-speed internet connection
• A quiet and professional home working environment
• A suitable headset for answering telephone calls
• Reliable electricity and an appropriate backup arrangement for internet or power interruptions
• The ability to work consistently during agreed Australian business hours

Telephone and practice-management systems will be accessed online, and appropriate training will be provided.

What We Offer

• A stable, long-term work-from-home opportunity
• Employment with an established and growing Australian dental group
• Comprehensive training and ongoing support
• Exposure to dental practice management, marketing, payroll and business reporting
• Opportunities to develop into a senior administration, patient coordination or practice-support role
• A professional, collaborative and supportive working environment
• Competitive remuneration based on experience and capability

How to Apply

Please submit your resume together with a brief cover letter outlining:

• Your previous dental or healthcare experience
• Your experience answering patient calls and managing appointments
• Any experience with dental software, payments, payroll, marketing data or KPI reporting
• Your current location and availability
• Your preferred working hours
• Details of your home-office and internet setup

Shortlisted applicants may be asked to complete a brief telephone communication assessment and an administrative skills assessment. Clear Dental Group is committed to maintaining the privacy and confidentiality of all patient and employee information. The successful applicant will be required to comply with our privacy, security and confidentiality procedures.