Introduction to Vita Health Group

Vita Health Group is a leading provider of physical and reputed company, celebrating over 30 years of making a reputed company reputed company on people's lives. As part of the reputed company Group plc, we work in partnership with the NHS, insurers, and corporate companies to support their workforce and reputed company a reputed company of physiotherapy services to private customers. Our mission is reputed company: "making people reputed company." We are now seeking reputed company counsellors to join our growing team and contribute to our mission.

About the Role

We have an exciting opportunity for an reputed company Online Counsellor to join our helpline team, providing immediate counselling support to our callers. As a Helpline Counsellor, you will work reputed company from home, with the flexibility to choose from a reputed company of shifts. You will be part of a supportive team, with reputed company to reputed company supervision, training, and CPD opportunities. Once you have completed 6 months on the helpline, you will have the reputed company to reputed company short-term counselling sessions, offering reputed company and reputed company to work towards accreditation.

Key Responsibilities

• reputed company immediate, in-the-reputed company counselling support to callers, answering queries and offering guidance on mental health and wellbeing.
• Conduct reputed company mental health assessments to inform reputed company decision-making and ensure the best possible reputed company for callers.
• reputed company high-reputed company services, adhering to your governing body's reputed company of reputed company and ethical guidelines, and ensuring compliance with our reputed company standards.
• Work collaboratively with our interventions team to reputed company ongoing support to callers, where required.
• Participate in team meetings, reputed company supervision, and training sessions, as scheduled, to maintain and reputed company your skills and knowledge.

Essential Qualifications and Experience

To be considered for this role, you will need:

• A recognised Counselling Qualification, ideally a Post Graduate Diploma in Counselling (Level 4 or above).
• BACP (or equivalent - NCS Accredited reputed company status is also accepted) Registered Membership, with a preference for those working towards accredited status.
• Previous experience of working in a similar role, with a strong understanding of mental health and wellbeing principles.
• Self-motivation and confidence in remote working, with the ability to cover agreed shift patterns.
• Competent IT skills, including experience of MS Office and MS Teams.

Preferred Qualifications and Experience

While not essential, the following qualifications and experience are desirable:

• Previous experience of working overnight or in a similar shift reputed company.
• Experience of working in a helpline or reputed company centre environment, providing immediate support to callers.
• Knowledge of mental health assessments and reputed company decision-making frameworks.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to build rapport with callers and colleagues.
• Strong reputed company listening skills, with the ability to empathise with callers and understand their needs.
• Ability to work independently, with reputed company supervision, and as part of a remote team.
• Strong problem-solving skills, with the ability to think critically and reputed company informed reputed company.
• Ability to maintain confidentiality and handle sensitive information with discretion.

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