Senior Industry Expert - BPO and AI Transformation

  • Shape the future of AI‑driven transformation in the BPO market

  • Leverage industry credibility and senior‑level network to influence strategy

About Our Client

Our client is an innovation‑driven organization focused on transforming customer operations through AI, automation, and intelligent workforce technologies. They partner with global and regional companies to modernize legacy processes and drive measurable improvements in productivity, quality, and customer experience.

Job Description

  • Leverage deep executive‑level networks within Tier 1 and Tier 2 BPO organizations to open strategic opportunities.

  • Provide industry insights to shape product direction, ensuring alignment with real operational pain points such as AHT, attrition, QA, hiring, and productivity.

  • Advise on local market dynamics, competitive positioning, procurement processes, and pricing expectations within the BPO sector.

  • Represent the organization in high‑level industry conversations, positioning it as a thought leader and AI transformation partner.

  • Guide the development of a localized go‑to‑market approach for the Philippine BPO industry.

The Successful Applicant

  • A well‑respected BPO veteran with 15+ years of leadership experience in operations, transformation, business development, or executive management.

  • Holds deep, active relationships with decision-makers including CEOs, COOs, Heads of Operations, and Heads of Transformation.

  • Strong industry credibility with influence across the Philippine BPO ecosystem.

  • Passionate about AI‑first transformation, forward‑thinking strategies, and challenging traditional operational models.

  • Commercially minded, strategic, and pragmatic in connecting industry needs to actionable business opportunities.

What's On Offer

  • A senior advisory role with significant influence on industry direction and market strategy.

  • Flexible engagement structure (retainer or project-based), tailored to expertise, network access, and commercial outcomes.

  • The opportunity to shape national‑level transformation and become a leading voice in AI‑driven BPO innovation.

Contact: Anton Rosales

Quote job ref: JN-032026-6974313

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