Senior Systems Engineer (Mid Shift and Permanent Work From Home)

SUMMARY

As a dedicated Senior Systems Analyst, you will have a significant impact working with one of our valued clients. Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You could create a positive experience for our clients and influence their impression of the company.

You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client’s requirements. The Sr.

Systems

Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement.

QUALIFICATIONS

  • Minimum 5 years desktop support experience

  • Strong Microsoft technology expertise

  • Strong knowledge of the Microsoft ecosystem, particularly:

    • Microsoft 365 (M365)

    • Windows environments

  • Mobile Device Management (MDM) experience

    • Hands-on experience managing mobile devices and endpoints are highly preferred.

  • Device and Endpoint Management

    • Experience supporting, configuring, and managing user devices.

  • Employee onboarding and offboarding

    • Experience provisioning and deprovisioning users, devices, and access as part of the employee lifecycle.

  • Nice-to-Have

    • Experience working at hedge fund or investment advisor industry

JOB RESPONSIBILITIES

  • Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)

  • Office 365 applications and Windows 10 operating system support

  • Microsoft Active Directory and Office 365 Exchange Online management

  • Citrix Cloud/Microsoft Azure VDA/VDI platform management and support

  • HP Workstation, HP Thin Client, Lenovo laptop management and support

  • Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration

  • Mobile device (iOS, Android) support managed through MDM platform (MobileIron)

  • Supporting video conferencing systems (Zoom, Neat, Poly)

  • Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)

  • Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)

  • Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk

  • Office moves and builds outs

  • Device inventory and asset management

  • Employee onboarding/offboarding

JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.

  • Should be amenable to a permanent mid shift schedule.

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