Specialist - Corporate Affairs and Communications

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2026 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?

As part of a global corporate affairs and communications team, this role reports to the Director, Public Affairs & Communications (PA&C), APAC and is responsible for providing communications support in the Manila site by leveraging various communication channels to inform and engage local colleagues. This role also provides communications support, as needed, for Global Servicing (GS). GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
Responsibilties:

• Support and execute colleague communications for the Manila site, including internal blogs, email newsletters, videos, events, site town halls, digital TV signage and more. 

  
  

• Develop campaigns to engage and drive a consistent approach to storytelling in the market. 

  
  

• Serve as a member of the local Crisis Response Team (CRT).  

  
  

• Partner with CA&C colleagues globally to drive coordination and consistency in global communications. 

  
  

• Enforce American Express policies when needed (e.g., guest speaker approvals, solicitation policy, colleague photo and video releases, communication guidelines, etc.).   

  
  

• Coordinate with local and global teams to support and communicate site events and senior executive visits using various channels.  

  
  

• Support the local rollout of corporate and global programs and initiatives. 

  
  

• Provide content development and editorial support for GS communications. 

  
  

• Work with key market stakeholders, such as the country leadership team, engagement le, Digital Workplace, Global Real Estate and Workplace Experience, Colleague Networks, and Colleague Experience Group, to drive and reinforce the company culture through targeted communications and internal campaigns. 

  
  

• Supports the development and execution of executive communications by providing guidance for clear, aligned, and thoughtful leadership messages.

  
  

• Provide photography and videography support as needed for local large-scale events, market-wide campaigns, enterprise-level initiatives, and company-wide communication program.

  
  

• Support adhoc local media engagement and manage external award nominations write ups to help maintain American Express’ visibility in the marketplace. 

  
  

Minimum Qualifications:

• Minimum of 3 years’ experience in communications or related role 

  
  

• Superior written, verbal, and multi-media communication skills 

  
  

• Ambitious self-starter who is passionate about writing, storytelling, and crafting compelling and effective communications, reaching a broad audience 

  
  

• Uses creative and strategic thinking to quickly problem solve 

  
  

• Team player with a proven ability to effectively collaborate with colleagues across the company to support large-scale initiatives 

  
  

• Ability to meet deadlines of multiple priorities  

  
  

• Experience interacting and collaborating with senior leaders 

  
  

• Excellent discretion and judgment 

  
  

• Strong public speaking skills; confident in hosting and facilitating large-scale colleague events

  
  

• Strong design skills, including proficiency in Microsoft PowerPoint, AppSpace, and more 

  
  

• Familiarity with digital asset management using Microsoft SharePoint, OneDrive, and more 

  
  

Preferred Qualifications:

• Background in journalism, public relations, mass communications, a plus 

  
  

• Experience in employee engagement, organizational communications, internal and external communications for medium to large sized companies is desired 

  
  

• Experience in web/graphic design, experience in Unily is desired 

  
  

• Proficient video production skills (producing, filming, editing, motion graphics, etc.) a plus 

  
  

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

  
  

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

  
  

• Work From Home Requirements:

  
  

  • Must have at least 25 mbps internet connection plan / speed

    
    

  • Must have a private & quiet area to work at home

    
    

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

  
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

  
  

• Bonus incentives

  
  

• Support for financial-well-being and retirement

  
  

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  
  

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  
  

• Generous paid parental leave policies (depending on your location)

  
  

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  
  

• Free and confidential counseling support through our Healthy Minds program

  
  

• Career development and training opportunities

  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.