Technical Account Manager – Public Sector

Technical Account Manager – Public Sector

Location: UK (Hyrbid)

Job Type: Permanent

Salary: DoE

Hours: Full‑time, 37.5 hours per week

Role Overview

The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap.

Key Objectives

  • Own the strategic IT relationship with assigned client.
  • Lead forward-looking IT and technology discussions with client IT and Executive stakeholders.
  • Ensure alignment with Public Sector governance, security, and compliance expectations.
  • Position TP as a long-term strategic technology partner.

Key Responsibilities

  • Strategic Client Engagement
  • IT Strategy & Roadmap Alignment
  • Public Sector Governance & Risk
  • Operational Assurance
  • Internal Stakeholder Collaboration.

Skills and Experience

Essential:

  • 5+ years in technical account, service delivery, or managed services roles
  • Strong leadership presence with senior client stakeholders.
  • Confident communicator with the ability to explain technical issues in business terms.
  • Ability to lead calmly and decisively during high‑impact incidents.
  • Executive engagement
  • Broad enterprise IT knowledge
  • Deep understanding of IT service management, incident response, and change governance.

Desirable:

  • Proven experience supporting Public Sector or highly regulated clients.
  • Experience working with multi‑supplier environments and external technology partners.

Working Pattern

  • Full-time role with flexibility to support executive engagement and critical client events. UK based with remote or hybrid working.

Salary: GBP 36000 - 60000 per year Experience: 5 years required
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