Trainer - Taguig (ASAP)

We’re Hiring: Trainer

Work Where People Matter

  • At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well‑being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.
Why You’ll Love It Here
  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
Your Day-to-Day
  • Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
  • Deliver and facilitate Pre-Process and Process Trainings
  • Take up new hire Training batches
  • Maintain attrition and throughput as per process guidelines
  • Coach and counsel where-ever needed
  • Document Training reports and trackers
  • Conduct Pre & Post assessment to identify any red flags (if any)
  • Provide feedback to specific areas of opportunity
  • Provides Training Needs Analysis
  • Coach associates on DSAT with a clear understanding of process requirement
  • Generate and maintain regular reports
  • Understand process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
  • Helps in creating training modules/curriculum
  • Other tasks that may be required/assigned by the supervisor/manager as required by the business.

Requirements

  • Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 1 year of working experience in the related field is required for this position.
  • Experience in handling a pre-process and process training is preferred
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills

Work Setup

  • Location: Taguig City, Metro Manila
  • Work On-Site
  • Shifting Schedule
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