Transaction Monitoring and Fraud Analyst
This a Full Remote job, the offer is available from: Spain, United Kingdom
Help make the world more hospitable
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About the role
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
Transaction monitoring and fraud prevention at scale is genuinely hard. The data is noisy, the patterns shift, and the choices you make directly affect which risks the business carries. As Mews grows its payments volume and customer base across new markets, the FinCrime function has a more consequential job to do — and this role is at the centre of it.
You'll own the day-to-day review of transaction data, account behaviour, and payment trends that keeps Mews and its customers protected. That means working across a broad set of signals — chargeback rates, false positive rates, rule performance — to understand not just what's happening but why, and what to do about it. You'll work closely with the broader FinCrime team, contributing to the improvement of detection rules and the practices the team relies on.
The problem this role solves is straightforward to describe and genuinely complex to execute: stopping fraud and financial crime while minimising friction for legitimate customers, across a payment platform operating at growing scale. Good judgement here comes from data, from regulatory awareness, and from the ability to stay grounded when the picture is incomplete.
What you would do
- Review and monitor transactions, customer accounts, and payment activity to detect suspicious patterns and potentially fraudulent behaviour
- Track key fraud metrics — including chargeback rates, false positives, and defense rates — to reduce risk and minimise losses
- Conduct investigations into flagged transactions and accounts to assess whether fraud or financial crime has occurred
- Build and improve Business Rules, tracking their performance and iterating as the business scales
- Prepare ad-hoc deep-dives and regular reporting on payment trends and KPIs
What you would bring
- Experience in data review and interpretation; working knowledge of SQL or Python is a strong advantage
- Familiarity with transaction monitoring and fraud prevention tools
- Experience investigating complex fraud cases and managing them through to resolution
- You already use AI regularly, with approaches you repeat and outputs you check rather than accept at face value
- Attention to detail and the ability to stay grounded when assessing a transaction or account without letting assumptions take over
Nice to have
- Knowledge of global payment systems, rules, and regulation (AML/CTF or card scheme rules)
Pay Transparency at Mews
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
What’s in it for you?
Our success is powered by our incredible people, supported by benefits that help them thrive.
Global benefits
No matter where you’re based, you’ll enjoy:
- Unlimited paid holiday (yes, really)
- Participation in our company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
- An annual Learning budget of €300 (and more for high performers) to support your development
- Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
- A work from anywhere policy with flexibility to work abroad for a few weeks each year
- Relocation options, available after one year
- Flexible, hybrid working options
- A home office setup budget to make your workspace your own and a monthly work-from-home allowance
- Claude tokens, so you can automate workflows and build smarter, more efficient ways of working
Local benefits
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
Life at Mews
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
- High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
- Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
- We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
- AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
