Virtual Medical Administrative Assistant – Pharmacy Coordination Specialist
Job Description:
- Coordinate prescription requests between providers and pharmacies
- Review prescription orders for completeness, track status, and escalate incomplete or unclear orders
- Communicate directly with compounding pharmacies
- Track outstanding compounded orders and accurately relay provider instructions
- Respond to patient questions via text or secure messaging
- Follow approved scripts for common patient questions
- Escalate clinical questions to providers
- Maintain accurate patient records in IntakeQ
- Route requests appropriately and manage task follow-through across a high patient volume
- Relay patient and pharmacy requests to providers
- Track outstanding items across a busy, high-volume caseload
Requirements:
- 2+ years of medical administrative, pharmacy, or healthcare experience
- Strong pharmacy and prescription terminology knowledge
- Experience with prescription order processing and coordination
- Excellent written English, including strong grammar, spelling, and attention to detail
- Experience with text- or portal-based patient communication
- Ability to manage high patient volume and recognize when to escalate to a provider
- Comfortable working fully remote
- Pharmacist (RPh) or Pharmacy Technician background preferred
- Compounding pharmacy experience preferred
- IntakeQ and/or telehealth experience preferred
- High-volume prescription coordination experience preferred
Benefits:
- Entirely text-based role with no phone responsibilities
- Opportunity to support a fast-growing, multi-service telehealth practice
- Direct impact on how quickly and smoothly patients receive prescribed medications
