WFH Gaming Customer Service

Overseas Online Gaming Company is Hiring Work From Home | Full-Time | Competitive Salary + Allowances We are an overseas company looking for - Customer Service Representatives - Salary Range: 22,000 40,000 PHP - Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling. Positions Available 1. Game Customer Service Representative Responsibilities: - Respond promptly to player inquiries and provide accurate information. - Assist with gameplay, account, and payment issues. - Provide guidance on game rules, strategies, and promotions. - Track and document player issues using support tools. - Escalate complex cases to relevant teams. - Monitor player feedback to improve products. - Stay up to date with game updates and promotions. - Contribute to improving support processes. Requirements: - Previous customer service experience (gaming industry preferred). - Excellent English (spoken & written). - Strong problem-solving and critical thinking skills. - Empathy and patience in dealing with players. - Familiar with support tools/software. - Able to work shifts (24/7 support, including nights, weekends, holidays). - Passion for gaming and knowledge of online gaming trends. Salary Range: 22,000 40,000 PHP 2. Customer Service Team Lead Responsibilities: - Act as top-tier support and escalation point for your team. - Mentor, coach, and develop team members. - Ensure high-quality, efficient customer service operations. - Handle escalations, manage reports, and monitor productivity. - Collaborate across teams to improve performance. - Conduct huddles, meetings, and reporting. Requirements: - 2-3 years experience managing a team. - Strong leadership, communication, and problem-solving skills. - Experience with CRM systems and remote team management. - Ability to multitask and work under pressure. - Coaching and performance development skills. Salary Range: 45,000- 60,000 PHP Additional Compensation & Benefits - Ticket incentive - Night shift allowance - WFH mode (Work From Home) - Independent Consultant Agreement Apply Now or send your resume to Email : johnson.ng@j-recruit.com WhatsApp / Telegram : +6018-9184054

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