Care Navigator and Admin Data Clerk - NHS GP Practice

Join our friendly and supportive team at a busy NHS GP Practice.

Key Responsibilities

You will be responsible for a wide range of duties, including (but not limited to):

  • Welcoming patients and visitors in person and over the phone in a professional and courteous manner
  • Handling and directing incoming calls from patients and other healthcare professionals, including message taking, triaging and booking appointments
  • Managing patient queries and liaising with clinicians when required
  • Accurately inputting and coding medical data into SystmOne (training provided if required)
  • Assisting with patient recall systems and performance improvement initiatives
  • Maintaining accurate patient records and supporting clinical admin processes

About You

  • Friendly, calm, and professional with excellent communication skills
  • Able to speak, read and write English clearly
  • Confident using computers and able to multitask under pressure
  • Experience with SystmOne clinical system is preferred but not essential as full training will be provided
  • A flexible team player with a commitment to patient care

Employment Details

  • Salary: £12.21 per hour
  • Hours: 44.5 hours per week, worked Monday to Friday
  • Contract Type: Full-time, permanent
  • Pay: Monthly by bank transfer (on or around the last Friday of each month)

Working Hours

Your shift pattern will be as follows:

  • Monday: 8:00am – 6:30pm (1-hour unpaid lunch break)
  • Tuesday: 8:00am – 6:30pm (1-hour unpaid lunch break)
  • Wednesday: 8:00am – 5:00pm (1-hour unpaid lunch break)
  • Thursday: 8:30am – 6:00pm (1-hour unpaid lunch break)
  • Friday: 8:00am – 6:00pm (1-hour unpaid lunch break)

Flexibility to cover for team absences during holidays or sickness may be required.

Holiday Entitlement

  • 20 days annual leave (pro rata for part-time staff)
  • Paid public/bank holidays
  • Holiday year runs from 1st April to 31st March

About Us

We are a friendly, supportive NHS GP Practice with over 9,500 patients, based in purpose-built, well-equipped premises. We use SystmOne clinical system and pride ourselves on providing high-quality patient care in a welcoming and team-focused environment.

How to Apply

Please send your CV by email.

Please be advised, if you do not hear from us within 2 weeks of your application, then unfortunately your application has not been successful on this occasion.

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