Private and Personal Shopping Host

Private and Personal Shopping Host

Job Introduction

Job Description

Role Purpose

As a Personal Shopping Private Host, you will be at the heart of our new Luxury Shopping destination, where world-class hospitality meets personal shopping.

The Private Host is responsible for delivering an exceptional, seamless hosting & hospitality experience within 40 Duke Personal Shopping . Acting as the first point of welcome, the role ensures every customer interaction reflects our standards, values, and luxury service synonymous with Selfridges. The Private Host works closely with our Personal Shoppers, Concierge, and Restaurant teams to curate memorable, personalised experiences for our most valued customers.

Key Responsibilities

Customer Experience

  • Warmly welcome customers and introduce them to their private suite, clearly presenting amenities and services available.
  • Anticipate customer needs and personalise each visit to create a refined, effortless experience
  • Maintain discretion and professionalism at all times

    • Suite Presentation & Standards

  • Adhere to the opening and closing checklists
  • Ensure all suites and shared spaces are impeccably presented and aligned with Selfridges brand and service audit standards.
  • Collaborate with Operations to ensure suites are free of stock after each client visit.
  • Conduct regular checks to maintain cleanliness, ambience, and attention to detail

    • Food & Beverage Service

  • Present our menu with confidence and pride
  • Serve drinks and food with a natural hospitality flair
  • Ensure service is timely, attentive, and tailored to individual preferences
  • Maintain excellent product knowledge of food and beverage offerings

    • Stock Management & Ordering

  • Place and manage orders to ensure suites are always fully stocked
  • Monitor usage, rotate stock, and minimise waste
  • Liaise with relevant teams to maintain consistency and availability

    • Collaboration & Experience Curation

  • Work closely with Personal Shopping, Concierge and Restaurant teams to create seamless, end-to-end client journeys
  • Share knowledge of 40 Duke events, Brand activations, Restaurant offerings and luxury services to enhance client experiences.
  • Coordinate bespoke requests, celebrations, and elevated moments
  • Support special events, activations, and PS appointments.

    • About you

  • Hospitality-led, with a genuine passion for hosting and guest experience
  • Experienced in luxury hospitality, private clubs, hotels, or high-touch environments
  • Naturally warm, discreet, and attentive, with strong emotional intelligence
  • Detail-focused and proud of maintaining immaculate spaces and standards
  • Calm, organised, and confident managing hosting and service flow
  • An ambassador of Selfridges’ brand, values, and service culture

    • Selfridges

    Salary: GBP 30000 - 42000 per year
    Back to blog

    Other Jobs To Apply

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...