Student Experience Manager, One-year MBA

The Role

Are you passionate about delivering a world-class experience for our MBA students?

London Business School are thrilled to be looking for a collaborative Student Experience Manager, One-year MBA, to join Degree Education on a permanent basis. The Student Experience Manager will support the overall MBA student experience with focus on successful delivery and support of the new One-year MBA programme and its students. You will be responsible for the design and delivery of MBA1Y specific elements of the programme as well as working alongside the wider MBA team to support and deliver on shared programme activities.

The Student Experience Manager will deliver high quality processes and programme elements as well as professional, knowledgeable and timely information to all programme team members and students in key decision-points throughout the programme.

Main Responsibilities

• Act as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team.
• Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.
• Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole.
• Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format.
• Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.

Who we are looking for

• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Experience of using software related to own team or department to extract, analyse and report on data. Microsoft Office Suite – and in particular Microsoft Excel – competency required
• Sound understanding of the wider School’s offerings and those of competitors.
• Sound project management skills.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem solving skills.
• Demonstrable knowledge of business education and/or relevant sector.
• Events and higher education experience desirable

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus at least 3 days per week, being flexible for ad-hoc events too.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.