Trainee Payments Officer (Specialist)
Contract type Permanent
Hours Full-timeDepartment ASC Orders
Salary Career Grade 4-6, £25,584 to £28,142 per annumContact Elbie Todd on 01983 821000 ext. 6349 or Elbie.Todd@iow.gov.uk
Reference 2026_1949
Location Westridge Centre, Ryde, Isle of WightClosing date 12 August 2026
Grade 4 Grade 5 Grade 6
37 hours per week
This role is office-based; however, it also offers some agile or remote working An exciting opportunity has arisen within the Payments Team for a career-graded development role as a Payments Officer (Specialist), working in a fast-paced, data and numbers-driven environment.
We are looking for an enthusiastic, motivated, and proactive individual to join our high-performing Payments Team. The team plays a vital role in supporting the Council through the management of payments, financial processing, debt recovery, and ensuring excellent service delivery to both internal and external customers. A key aspect of this role is supporting the effective recovery of outstanding debts, ensuring income is collected promptly while delivering a professional and customer-focused service.
As a Payments Officer, you will provide essential administrative and operational support to the team, Team Leader, and colleagues across the Council. Key responsibilities will include:
- Processing payment data and invoices accurately and efficiently
- Running, reviewing, and analysing reports to support decision-making
- Recovering outstanding debts and overdue invoices
- Communicating professionally with internal and external customers on a daily basis
- Supporting the smooth running of a busy and demanding service
- A confident and professional communicator
- Highly organised, with excellent attention to detail
- Able to work quickly and accurately when processing large volumes of information
- Skilled at prioritising workloads and meeting deadlines
- A team player who can also work independently and use their own initiative
- Committed to delivering excellent customer service and achieving positive outcomes
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The Isle of Wight Council protects its employees from discrimination, and this is supported by;
unacceptable behaviour policy employee code of conduct The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.
Out of Hours Standby and Call Out. You may be asked to provide support in exceptional circumstances, outside of usual business hours. Unless stated otherwise in the for the role this is not part of the department’s usual standby arrangements.
For support completing your online application or for further information on how to apply, phone 01983 823134 or email callcentre@iow.gov.uk Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.
Please read the Application Guidance Notes before applying. If you are unable to complete this application, email us at careers@iow.gov.uk or telephone us on 01983 823113
